Returns & Refunds Policy

Last Updated: February 23, 2026

1. Return Eligibility

1.1 Returnable Items

You may return the following items within 30 days of delivery:

• Suits: Unworn, with original tags attached
• Shirts: Unworn, in original packaging
• Shoes: Unworn, in original box
• Accessories: Unused, with tags/packaging intact

1.2 Non-Returnable Items

2. Return Process

Step 1: Initiate a Return

Contact us within 30 days of receiving your order:

• Email: returns@modsuit.store
• Phone: +1 (555) 123-4567
• Online: My Account → Order History → Return Item

Required Information:

• Order number
• Item(s) to return
• Reason for return
• Preferred resolution (refund or exchange)

Step 2: Receive Return Authorization (RMA)

We will email you a Return Merchandise Authorization (RMA) number within 1-2 business days. You must include this RMA number in your return package.

Step 3: Pack and Ship

• Place items in original packaging (if possible)
• Include printed packing slip or order confirmation
• Write RMA number clearly on the package
• Ship to the address provided in your RMA email

Return Shipping Address:

ModSuit Returns Department
[Insert Return Address]
[City, State ZIP]

Step 4: Ship Your Return

Important:

• Customer is responsible for return shipping costs (unless item is defective/incorrect)
• Use a trackable shipping method (USPS, UPS, FedEx)
• Save your tracking number for reference
• We recommend insuring high-value items

3. Refund Process

3.1 Inspection

Once we receive your return:

• We will inspect the item within 2-3 business days
• Items must meet return eligibility criteria (see above)
• If approved, refund will be processed within 5-7 business days

3.2 Refund Method

Refunds will be issued to the original payment method:

3.3 Refund Amount

Full Refund:

• Product price (minus original shipping, unless item is defective)
• Taxes/duties (if applicable)

NOT Refunded:

• Original shipping fee (unless we made an error)
• Return shipping cost
• Insurance or handling fees

3.4 Partial Refunds

A partial refund (50-75% of product price) may be issued if:

• Item shows signs of wear or minor damage
• Tags were removed but item is otherwise unused
• Original packaging is missing (but item is in good condition)

4. Exchanges

4.1 Size/Color Exchanges

If you need a different size or color:

1. Initiate a return (see Step 1 above)
2. Specify the replacement item in your RMA request
3. We will ship the replacement once we receive your return
4. Free exchange shipping for size/color swaps (one-time courtesy)

4.2 Defective/Incorrect Items

If you received a defective or wrong item:

• Contact us immediately (within 7 days of delivery)
• Provide photos of the defect or incorrect item
• We will send a replacement at no cost (free shipping both ways)
• You do NOT need to return the defective item unless requested

Defects Covered:

• Manufacturing defects (stitching, zippers, buttons)
• Material defects (tears, stains)
• Incorrect size/color sent
• Missing items from order

5. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account: Processing times vary by bank (allow 5-10 business days)
2. Check PayPal account: Refunds may appear as "Pending"
3. Contact your bank: Ask about incoming refund transactions
4. Contact us: support@modsuit.store with order number and return tracking

6. International Returns

For orders shipped outside the United States:

• Return Shipping: Customer pays international return shipping
• Customs Duties: Duties/taxes paid on original order are NOT refundable
• Customs Forms: Mark package as "Returned Merchandise" to avoid double taxation
• Processing Time: Allow 10-15 business days for international returns

7. Damaged in Transit

If your order arrives damaged:

1. Do NOT refuse the package (accept delivery)
2. Document damage: Take photos of packaging and product
3. Contact us within 48 hours: support@modsuit.store
4. File carrier claim: We will assist with UPS/USPS/FedEx claims
5. Replacement: We will send a replacement at no cost once claim is resolved

8. Restocking Fee

We do NOT charge restocking fees for standard returns. However:

• Custom Orders: 25% restocking fee (if return is allowed)
• Bulk Orders (10+ items): 15% restocking fee

9. Store Credit

Instead of a refund, you may opt for store credit with benefits:

• +10% bonus credit: Receive 110% of order value as store credit
• Instant processing: No inspection delay
• Never expires: Use anytime
• Free shipping: On your next order using store credit

10. Warranty

ModSuit products are covered by a 90-day limited warranty against manufacturing defects:

• Covered: Stitching defects, zipper failures, button loss
• Not Covered: Normal wear and tear, improper care, alterations
• Remedy: Free repair or replacement at our discretion

11. Contact Us

For questions about returns or refunds:

ModSuit Customer Service
Email: returns@modsuit.store
Phone: +1 (555) 123-4567 (Mon-Fri 9am-6pm EST)
Live Chat: www.modsuit.store (bottom right)

12. Policy Updates

We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page with the "Last Updated" date.