Shipping Policy

Last Updated: February 23, 2026

1. Shipping Zones

We ship to the following regions:

2. Shipping Methods & Costs

2.1 United States (Zone 1)

2.2 Canada (Zone 2)

Note: Customs duties and taxes (GST/PST/HST) are customer's responsibility.

2.3 Europe (Zone 3)

VAT/Duties: VAT is included in the price for EU customers. UK customers may pay customs duties (post-Brexit).

2.4 Rest of World (Zone 4)

Shipping costs calculated at checkout based on destination and weight. Estimated delivery: 15-30 business days.

3. Processing Time

Order Processing: 1-3 business days before shipment

• In-Stock Items: Ships within 1-2 business days
• Made-to-Order/Custom: Ships within 7-14 business days
• Pre-Order Items: Ships on specified date (see product page)

Business Days: Monday-Friday (excluding US federal holidays)

4. Order Tracking

4.1 Tracking Number

Once your order ships, you will receive:

• Email confirmation with tracking number
• Link to carrier's tracking page
• Estimated delivery date

Track your order: My Account → Order History → Track Order

4.2 Tracking Delays

Tracking information may take 24-48 hours to update after shipment. If tracking shows no movement after 3 days, contact us.

5. Delivery

5.1 Delivery Address

Important: Verify your shipping address before checkout. We are NOT responsible for orders shipped to incorrect addresses provided by the customer.

• Include apartment/unit number
• Provide valid phone number for carrier contact
• Use business address if residential delivery is unavailable

5.2 Signature Required

High-value orders (over $500) may require signature upon delivery. If you're not home:

• Carrier will leave a delivery notice
• Reschedule delivery via carrier's website
• Pick up at local carrier facility

5.3 Delivery Attempts

Carriers typically make 3 delivery attempts. If unsuccessful:

• Package held at local facility for 5-7 days
• Return to sender if not claimed
• Customer pays re-shipping fee for second delivery attempt

6. Shipping Restrictions

6.1 PO Boxes

• USPS: Delivers to PO Boxes (standard shipping only)
• UPS/FedEx: Does NOT deliver to PO Boxes

If expedited shipping is selected with a PO Box, order will downgrade to USPS standard.

6.2 APO/FPO/DPO (Military)

We ship to APO/FPO/DPO addresses via USPS Priority Mail:

• Estimated delivery: 10-20 business days
• Flat rate: $15.99
• No customs forms required

6.3 Restricted Countries

We do NOT ship to:

• Countries under US trade sanctions (Cuba, Iran, North Korea, Syria)
• Regions with import restrictions on textiles

7. International Shipping

7.1 Customs and Duties

Customer Responsibility:

• Import duties, taxes, and customs fees (if applicable)
• Customs clearance delays (typically 1-5 days)
• Compliance with local import regulations

Customs Valuation: Declared value matches order total. We do NOT mark items as "gift" or undervalue (illegal).

7.2 VAT (Value-Added Tax)

7.3 Customs Delays

Delivery times may be extended due to:

• Customs inspections (random or commodity-specific)
• Missing customs documentation
• Holidays in destination country
• COVID-19 or pandemic-related delays

We are NOT responsible for delays caused by customs processing.

8. Lost or Stolen Packages

8.1 Lost Packages

If tracking shows "delivered" but you didn't receive the package:

1. Wait 24 hours: Carriers sometimes mark as "delivered" prematurely
2. Check with neighbors: Package may have been left with neighbor
3. Check alternate locations: Back door, garage, mailroom
4. Contact carrier: File a claim with USPS/UPS/FedEx (tracking number required)
5. Contact us: If unresolved after 5 days, email support@modsuit.store

8.2 Stolen Packages (Porch Pirates)

Unfortunately, we are NOT liable for packages stolen after delivery. However, we can:

• Provide delivery confirmation (photo proof from carrier)
• Assist with police report filing
• Offer 10% discount on replacement order

Prevention Tips:

• Use Amazon Locker or carrier pickup location
• Require signature ($5 fee)
• Ship to work address
• Install doorbell camera

9. Damaged Packages

If your package arrives damaged:

1. Accept delivery: Do NOT refuse the package
2. Document damage: Take photos of box and contents
3. Contact us immediately: support@modsuit.store (within 48 hours)
4. File carrier claim: We will assist with UPS/FedEx claims
5. Replacement: We will send a replacement at no cost once damage is verified

10. Shipping Delays

Delays may occur due to:

• Weather: Hurricanes, snowstorms, natural disasters
• Carrier Strikes: Labor disputes or operational issues
• Peak Seasons: Black Friday, Cyber Monday, Christmas (November-December)
• Pandemics: COVID-19 or public health emergencies
• Global Events: Port congestion, supply chain disruptions

We will notify you if significant delays are expected. You may cancel and receive a full refund if delay exceeds 14 days beyond estimated delivery.

11. Free Shipping Promotions

11.1 Standard Free Shipping

Eligibility:

• Orders over $100 (US), $150 CAD (Canada), €120 (Europe)
• Standard shipping only (upgraded shipping NOT free)
• Automatically applied at checkout

11.2 Promotional Free Shipping

Special promotions (holidays, sales events) may offer:

• Free shipping with no minimum
• Free express shipping
• Limited time periods (check banner for details)

12. Order Splitting

If you order multiple items, we may split shipments to expedite delivery:

• In-stock items ship immediately
• Back-ordered items ship separately (when available)
• No additional shipping charge for split shipments
• You will receive multiple tracking numbers

13. Shipping Insurance

Optional Insurance: $3.99 per order (covers loss, theft, damage)

• Recommended for orders over $200
• Replaces lost/stolen packages (no deductible)
• Claim processing: 3-5 business days

All orders over $500 are automatically insured at no extra cost.

14. Carbon-Neutral Shipping

We partner with Carbonfund.org to offset shipping emissions:

• $1 per shipment (opt-in at checkout)
• Funds invested in reforestation projects
• Carbon offset certificate provided via email

15. Contact Us

For questions about shipping:

ModSuit Customer Service
Email: shipping@modsuit.store
Phone: +1 (555) 123-4567 (Mon-Fri 9am-6pm EST)
Live Chat: www.modsuit.store (bottom right)

16. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with the "Last Updated" date.